Customer Support Bundle
Accelerate Service Excellence with the only 90-day Support Bundle built 100% natively on Salesforce.We unify your fragmented support operations into a single, high-velocity Service 360 view, empowering your team to turn manual workflows into proactive resolutions and a streamlined support organization.
.png)
About Product
Using SCG’s Rapid Return methodology, we deploy pre-configured automation, intelligence, and self-service to transform reactive case handling into a scalable support engine in just 90 days. The bundle delivers core capabilities—Case Management, Lightning Knowledge, automated email-to-case, and high-fidelity reporting—secured by granular, permission-set controls.
.png)
Fragmented Support Silos and System Friction
Fragmented tools force agents to manually bridge context gaps, leading to visibility blind spots and heavy administrative drain. Strategic Impact: We unify your tech stack into a Support 360 view, eliminating manual data retrieval and accelerating time-to-resolution.
Manual Case Clutter and Operational Noise
High-volume "noise" and manual triage trap technical teams in a reactive loop, burying high-priority escalations under low-value tasks. Strategic Impact: We deploy intelligent triage and automated filtering to clear the clutter, allowing your experts to focus on high-impact problem solving.
Inconsistent Workflows and Service Gaps
Manual tracking of customer entitlements and milestones creates a "best-effort" service model that is impossible to scale. Without guided agent workflows and automated SLA enforcement, the customer experience becomes inconsistent, leading to missed response deadlines and a lack of standardized support delivery across the organization.
Lack of Actionable Support Intelligence
Raw case data remains trapped and unanalyzed, making it impossible to measure ROI or identify long-term retention trends. Strategic Impact: We transform data into actionable intelligence through centralized KPIs, proving support’s value and driving continuous, data-backed service improvements.
Overview & Insights
The Rapid Return Support Bundle is a high-performance ecosystem designed to turn your support department into a driver of customer retention. By consolidating your operations into a 100% native Salesforce environment, we provide the visibility and automation necessary to professionalize your service delivery at scale.
Minimize "cognitive load" with high-priority interfaces that surface critical data first. Leverage advanced automation to sync collaboration across teams, ensuring a faster, more focused path to resolution.
Empower customers to resolve issues independently with structured Knowledge and community-ready tools. Drastically reduce inbound case volume while meeting the demand for instant, 24/7 answers.
.svg)
Replace manual data entry with Flow-based routing and automated communications. Keep your workspace pristine by automatically filtering spam and triggering agent tasks based on real-time inbound signals.
Ready to Scale with Confidence?
We’re more than consultants — we’re long-term partners in your growth. Whether you're navigating your first ERP implementation, scaling post-acquisition, or simply tired of disconnected systems, we're here to guide you.